Refund & Dispute Policy

1. Company Information

This refund policy applies to services provided by BLANKK VENTURES PTE. LTD., operating as Maps Scraper, registered in Singapore with its office at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore (068914).

2. Refund Eligibility

We offer a 14-day money-back guarantee on all our subscription plans. If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase.

3. Refund Process

To request a refund:

• Contact our support team at [your support email]
• Provide your account email and reason for refund
• Refunds are typically processed within 5-7 business days
• Refunds will be issued to the original payment method

4. Dispute Resolution

If you have concerns about charges or our service, please contact us first at [your support email] before initiating a dispute with your payment provider. We aim to resolve all issues promptly and fairly.

5. Non-Refundable Items

The following are not eligible for refunds:

• Requests made after the 30-day guarantee period
• Custom development work or consulting services
• Software licenses with custom terms

6. Contact Information

For refund requests or billing questions:

• Email: [email protected]
• Business hours: Monday-Friday, 9am-5pm SGT
• Response time: Within 24 hours on business days
• Address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore (068914)